Bad Services Podcast
A podcast powered by The School of Good Services
Bad Services is a podcast about why services fail — and how we can fix them
From the bestselling author of Good Services and the new book Bad Services, Lou Downe, Director of the School of Good Services, joins Sarah Drummond, Co-Director of the School, for an honest conversation about what’s broken in the organisations around us — and what it really takes to make services work for people
002. Good vs. Bad
Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.
001. Introducing Bad Services
Welcome to our new podcast, Bad Services!
Here’s a short introduction to welcome you into the world of services that don’t work for people and what we can do about it.