13. Conditions for Service Design
Bad Services: Season 1, Episode 13
Conditions for Service Design
In episode 13, we talk about the statement we often use: Service design is 10% design, 90% creating the conditions for design to happen.
We talk about the evolution of the industry, and reflect on where the concept of service design might be misunderstood. From hiring ‘one service designer’ to taking on ‘low hanging fruit’, why are these approaches unhelpful to designing good services.
Join us as we reflect in our last episode of Season 1 of the Bad Services Podcast.
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Show Notes
