Helping you get better at designing and delivering good services
Work with us
We have a range of ways to work with us and support you to build the capabilities to design and deliver good services
Build capability
Building organisational capability to design and deliver good services through programmes of training, coaching and support
Private training
Delivering our world leading masterclasses and bespoke courses privately to your team or organisation
Coaching
Supporting leaders and teams to make decisions on designing and delivering good services through targeted coaching and support
Talks
Inspirational keynotes for your conference or engaging deep dives for your events. Hear from our expert speakers Sarah Drummond and Lou Downe
Who we work with
We’ve helped 100s of organisations develop the service skills they need to deal with toughest environments. Whatever your challenge, we’re here to help your team fulfil their potential
Build Capability
We help organisations in every sector around the world to understand and overcome their barriers to designing and delivering good services that meet their organisational outcomes. Whether you’re looking to transition from an outdated product delivery model, developing internal service design and delivery career paths or looking to improve your services wholesale, we design and deliver targeted capability building programmes that help you achieve your goals.
Private training
Private masterclasses to help your teams to develop the skills they need to design and deliver good services at scale. Our private masterclasses are part training, part consultancy where participants get to work on their own services in our training in a supportive, guided environment that results in real, actionable takeaways. Choose from one of our tried-and-tested courses, or work with us to develop a bespoke course perfectly tailored to your team or organisation's needs.
Coaching
Whether it's a targeted coaching programme for leaders, a one off session to solve a tricky problem, or on-going support for a team to confidence, coaching with the School of Good Services can be truly transformative. Sessions are guided by you with expertise from our world-leading strategy and user-centred design coaches to help you set and achieve goals, target your learning and overcome obstacles to designing and delivering good services
Talks
Whether you’re looking for an inspirational keynote for your conference, an engaging deep dive for your away-day or a knowledgeable panel appearance, our expert directors Sarah Drummond and Lou Downe have a wealth real-world expertise on service design, the human impact of future technology, co-design, creativity, organisational transformation, business innovation, entrepreneurship, and societal systems change
Get in touch
Our services are flexible to your needs and context.
Send us a message on your current situation and what you are trying to achieve and we’ll get back to you.