Courses
Our courses equip you for the messy reality of designing and delivering services in complex, live environments
We have three areas of courses dependent on your experience and needs as an individual or organisation. Available publicly throughout the year, or privately for organisations
Build your service awareness
Courses aimed at building your awareness and understanding of services using the 15 Principles of Good Service Design
Designing Good Services
Demystify what makes a good service, helping you to identify problems in the design of services and understand what can be done to improve them
Leading Good Organisations
Empower your senior leadership team to advocate for the value of user centred design and understand what it takes to make and deliver good services
Gain advanced skills
Courses targeted at developing the specialist skills needed to enable good service delivery to happen in the most challenging environments
Stakeholder Leadership
Learn how to create effective relationships that enable good service design and delivery to happen in spite of organisational siloes or uneven power dynamics
Making the Case for Service Design
Learn how to communicate the value of user-centred change and build a compelling financial pitch to gain investment and buy in for designing good services
Designing Sustainable services
Learn how to reduce the impact of your work on the planet and design sustainable and climate resilient services
Learn a new role
Intensive training courses designed to get you working in some of the most fundamental roles of service design and delivery
Agile Service Design
Build the skills you need to design and deliver user centred services in complex agile environments. Understand the full lifecycle of agile service delivery, from research through to live and how to build user centred services at each stage.
Service Design Leadership
Take your career to the next level and learn how to lead and scale user-centric change across complex organisational environments
What people are saying
“Take this course NOW. It will change how you think about services”
Service Owner, NHS
“This course really helped me to challenge my thinking about my services and give me practical ways to make some big changes to it. Thank you!”
Director of Operations, Local Authority
“Since your course yesterday our Director has quoted what he learned in all of his meetings today! We are finally on the right path!”
Head of Health and Wellbeing, Housing Association
“This course is absolutely jammed full of interesting and useful ideas, principles and techniques that will enhance anyone’s knowledge of service design. I didn’t think I had so much to learn!”
Head of UX Strategy, Banking
Upcoming Public Courses
Open to individuals and small teams — join practitioners from across sectors and work on your own service or project
We’re trained over 5000 people across hundreds of organisations
Got a question or want to train your team?
All of our courses are available to book privately for your organisation or team, allowing space and time to focus on your project or service. If you’d like to ask a question or talk about a bespoke or private course, let’s chat