Designing Sustainable Services
Designing Sustainable Services is a one day course that provides tools and key questions to embed sustainability within service design processes and help influence wider organisational change
With Ness Wright and Lucy Stewart
Who it’s for
The course is for anyone who feels the urgency to confront the climate crisis in their service design work and wants to ensure their designs have an overall positive impact on people, planet and business
This masterclass is suitable for people who are delivering a service, who are doing service design as part of their role, or for experienced service designers looking to develop their practice
What you’ll learn
How the design and delivery of services contributes to the climate crisis
Where the key opportunities are to design sustainable services
How to adapt your design tools and processes to make sustainable design decisions
How to measure, monitor and learn from sustainable service adjustments
How to identify risk and build service resilience
How to make the business case for sustainable service design
How to build personal resilience in a forever changing climate
How it works
All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion
Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately
Course modules
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Understand the root causes of the climate crisis
Learn about the contributions of services to this crisis
Evaluate the contributions of the services you design
Establish what this might mean for your users
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Identify possible future alternatives to current dominant models through the application of full-stack service design
Identify places to start to make positive change
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Techniques to adapt current design tools and processes
Apply these tools in practice to design with the planet in mind
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Learn about sustainability metrics
Identify how to apply sustainability metrics to your service context
Establish patterns of learning and reflection
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Understand climate risk
Identify climate risks
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Establish who holds service risk
Learn how to influence those that hold the risk
Learn how to use climate risk to influence organisational change
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Apply the three horizons model to sense check application of tools and frameworks
Learn and share strategies for building personal resilience
Establish a learning community
Want to train your whole team?
We’ve helped 100s of organisations develop the service skills they need to deal with toughest environments. Whatever your challenge, we’re here to help your team fulfil their potential