Listen to our podcasts
Here at the School of Good Services, we have so many ideas about how you can deliver better services that we have two whole podcasts about it. Hosted by Lou Downe and Sarah Drummond. Give them a listen wherever you get your podcasts.
Dead Ends
Dead Ends is a podcast series about how the world around us is designed, and how it got that way, ending mostly in, isn’t that interesting?
Hosted by Lou Downe and Sarah Drummond, powered by the School of Good Services. Season 1 complete, season 2 in the works
Bad Services
Bad Services is a podcast about why services fail and how we can fix them
To celebrate the new book Bad Services, Lou Downe joins Sarah Drummond for an honest conversation about what’s stopping us from delivering services that work