Bad Services Podcast
A podcast powered by The School of Good Services
Bad Services is a podcast about why services fail — and how we can fix them
From the bestselling author of Good Services and the new book Bad Services, Lou Downe, Director of the School of Good Services, joins Sarah Drummond, Co-Director of the School, for an honest conversation about what’s broken in the organisations around us — and what it really takes to make services work for people
005. Context of Use
Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?
In this episode we talk about ‘context of use’ and how it changes how people interact with your service
004. How to spot a Bad Service
We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to
003. What makes a Bad Service?
What makes a Bad Service is the third episode from the Bad Services podcast delving into our heart felt takes on why services are bad.
002. Good vs. Bad
Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.
001. Introducing Bad Services
Welcome to our new podcast, Bad Services!
Here’s a short introduction to welcome you into the world of services that don’t work for people and what we can do about it.