Is there a right way to do Service Design? Or one process you should follow? We’re often asked, what’s the right process for Service Design. The truth is, none of them and all of them at the same time. 

In episode 7, we talk about the ‘Types of Service Design’. 

We de-bunk the idea that there is a ‘right’ way to do service design and share different forms the approach might take from working on one touchpoint of a service to transforming the shape of what the service delivers. 

Designing services has many different starting points and reasons for it to take centre stage, or be initiated. 

Episode six is all about the reasons service design might happen.

So where do you start? The answer is, in lots of different places. It depends what you’re trying to do.

We delve into the various reasons service design work might begin consciously and unconsciously from asking questions of new technology to CEO pet projects. 

Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?

In this episode we talk about ‘context of use’ and how it changes how people interact with your service

We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to

What makes a Bad Service is the third episode from the Bad Services podcast delving into our heart felt takes on why services are bad.

Good versus bad is the second episode from the Bad Services podcast delving into why Lou Downe wrote a follow up book.

Welcome to our new podcast, Bad Services!

Here’s a short introduction to welcome you into the world of services that don’t work for people and what we can do about it.