10. Chapter 3, Materials
Bad Services: Season 1, Episode 10
Materials
In episode 10 we talk about chapter 3 of the new book Bad Services, Materials.
Services are made up of materials, and these define how we deliver our services. We delve into what the materials of services are, and how difficult organisations find it to keep up with technology advances and delivering services in new and different ways.
Join us as we weave from ‘knocker uppers’ to Giambattista Vico’s ‘Verum Factum’ to ATARI and the making of E.T the video game, discussing why caring about the materials and smashing the ‘don’t sweat the detail’ leadership trope is important to design and deliver good services.
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Show Notes
Sarah Gold from Projects by If
Society of Service by Joel Bailey, a ‘service nerd’
The rise of the hack day and what it means for the arts - Work by Sync and Rohan Gunatillake
We mentioned Martin Jordan alot, so here is Martin Jordan
Islikeaniceberg - A Tumblr of diagrams visualised like an iceberg
Why some DVLA digital services don't work at night by Dafydd Vaughan
We mentioned (again) Dan Hill’s Dark Matter and Trojan Horses
We need to rewild the internet
Agents in government. A human-centred approach to AI - Special Projects work, presented with Chris Downs