001. Introducing Bad Services

podcast
Written By Lou Downe

Bad Services: Season 1, Introduction

Welcome to our new podcast, Bad Services!

Here’s a short introduction to welcome you into the world of services that don’t work for people and what we can do about it

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Lou Downe

Lou is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services

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002. Good vs. Bad