005. Context of Use

Bad Services: Season 1, Episode 5

Now you’ve spotted a bad service, and you’ve thought about who your users are, how about what they need in relation to where they’re at when they are using it?

In this episode we talk about ‘context of use’ and how it changes how people interact with your service

Content warning: We discuss a project that covers domestic violence and violence against women and girls


Listen to our episode

Episode 5: Context of Use
The School of Good Services

You can subscribe and follow our podcast on Spotify, Apple Podcasts, or use our RSS


Show Notes

Chris Ofili Artwork

Proxy Address by Chris Hildrey

History of Neighbourhood Watch

Older People and Tackling Fraud Work

Tech vs Abuse Project with Comic Relief

Tech vs Abuse Findings

This project was commissioned by Comic Relief and delivered by Snook, SafeLives and Chayn, including the following key project leads and key contributors: Nissa Ramsay, Think Social Tech; Valerie Carr, Snook; Linn Sailer, Snook; Marie McDermott, Snook; Sonal Shenai, SafeLives; Dalia Abu Yassien, Comic Relief.

Lou Downe

Lou is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services

Next
Next

004. How to spot a Bad Service