004. How to spot a Bad Service

Bad Services: Season 1, Episode 4

We’ve talked what makes a bad service, but how do you spot a bad one? In this episode we cover some of our go to data points of where to find indications your service might not be delivering what you want it to


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Show Notes

Lou Downe

Lou is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services

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003. What makes a Bad Service?