Talks
Whether you’re looking for an inspirational keynote for your conference, an engaging deep dive for your away-day or a knowledgeable panel appearance, our expert directors Sarah Drummond and Lou Downe have a wealth real-world expertise on service design, the human impact of future technology, co-design, creativity, organisational transformation, business innovation, entrepreneurship, and societal systems change
Hear from the ex-director of Design for the UK government and award winning author of the bestselling book Good Services about what it takes to design and deliver services that work at scale with engaging and actionable insights for audiences of all levels.
Talks by Lou Downe about good & bad services and creating service centric organisations
Hear from pioneer service designer, film maker and thinker Sarah Drummond, co-founder of Scotland’s first Service Design studio, Snook.
Sarah gives inspiring and actionable talks about full-stack service design, co-design at scale, business innovation, entrepreneurship and societal systems change.
Talks by Sarah Drummond on full stack service design, creativity and innovation
Custom talks and events designed for your theme or topic
Sarah and Lou are constantly researching, writing and publishing at the forefront of service design and have a wealth of expertise in design and technology from multiple angles.
If you've got a specific theme for your conference or an event in mind and would like us to prepare something unique to suit your audience, we can help.
Business to Buttons Keynote
From Business to Buttons (FBTB) is one of Europe's premier Design Conferences held annually in Stockholm, Sweden.
Lou delivered a keynote on demystifying the reasons why services fail and discussed practical next steps on the future role of service design in solving this problem.
Talking service failure at Camp Digital
Sarah delivered a talk at Camp Digital, the UK’s premiere conference where digital meets design.
Sarah talked a bout service failure, the affordances and impacts this has on the user experience and explored the ways in which services fail
Bad Services at Camp Digital
Returning to our favoutire design x digital conference, Lou delivered the keynote address on Bad Services.
Demystifying the reasons why, despite their best efforts, most organisations are still struggling to deliver good services, sharing practical next steps on the future role of service design in solving this problem
Get in touch
Our services are flexible to your needs and context.
Send us a message on your current situation and what you are trying to achieve and we’ll get back to you.