12. Chapter 5, Structure
Bad Services: Season 1, Episode 12
Structure
In episode 12, we talk about chapter 5 of the new book Bad Services, Structure.
We delve into the challenge of siloes, and how they impact the delivery of good services.
We discuss the difference between vertical and horizontal siloes, the Austrian Sythe, Conway’s Law and why good conversations matter inside organizations.
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Show Notes
The World Tracer bag tracing website. Slight correction, at one point Sarah refers to WorldTracer as BagTracer in the Podcast.
The Silo Effect: The Peril of Expertise and the Promise of Breaking Down Barriers
Service Organisation by Kate Tarling
The Agile Manifesto early principles