The skills you need to deliver services that work

 

We help you to develop the skills you need to design and deliver services that work

Our programmes of training are for everyone

Whether you work in a digital team, operational role, on public facing services or are leading an organisation, everyone has a role in shaping how services work

Good Services. For everyone

The services we deliver should help our users do what they set out to do with as little friction as possible, but in reality, this is easier said than done

Our courses target the skills you need most to deliver services that work

Building service awareness so that everyone understands their role in delivering user centred services, developing advanced skills that will move you beyond the basics to get change to happen at scale, and growing new roles in some of the most fundamental areas of service design and delivery


Build your service awareness

Courses aimed at building your awareness and understanding of services using the 15 Principles of Good Service Design

  • Anyone who wants to learn how to design (or redesign) services that work for users using the 15 Principles of Good Service Design

  • What services are and why they’re important. What makes a good service for your users and why, and how to identify problems with your service and plan strategic improvements to it

  • Executive and senior leaders who need an understanding of how their role enables good service delivery

  • How every senior decision affects your user’s experience and how to lead a user-centred agile organisation that empowers teams to deliver services that work

 

Gain advanced skills

Courses targeted at developing the specialist skills needed to enable good service delivery to happen in the most challenging environments

  • User-centred design practitioners and change-makers looking to make the case for service design and gain confidence in financial and risk analysis to prove the value of user-centred design

  • You’ll learn how to put a price on bad service design and construct a compelling financial and risk-based case for change

  • Service designers and change-makers who want to expand their level of influence in organisations and learn how to effectively get buy-in for service design and lead their stakeholders to deliver good services

  • How to navigate complex power and governance structures and build consensus and buy-in for service design at all levels of any organisation

Designing Sustainable Services

Tools and key questions to embed sustainability within service design processes and help influence wider organisational change

  • The course is for anyone who feels the urgency to confront the climate crisis in their service design work and wants to ensure their designs have an overall positive impact on people, planet and business

    This masterclass is suitable for people who are delivering a service, who are doing service design as part of their role, or for experienced service designers looking to develop their practice

  • How the design and delivery of services contributes to the climate crisis

    Where the key opportunities are to design sustainable services

    How to adapt your design tools and processes to make sustainable design decisions

    How to measure, monitor and learn from sustainable service adjustments

    How to identify risk and build service resilience

    How to make the business case for sustainable service design

    How to build personal resilience in a forever changing climate


Learn a new role

Intensive training courses designed to get you working in some of the most fundamental roles of service design and delivery

  • Current and aspiring service designers looking to gain a thorough grounding in how to design services in an agile user centred environment

  • Understand the discipline of Service Design and how to integrate the practice into agile service delivery, from discovery to live

Service Design Leadership

Learn how to lead and scale user-centric change and create the conditions for truly transformative organisational change

  • Designers, user-centred practitioners and change leaders looking to create the conditions for transformative change and lead service design and delivery at scale

  • Learn how to expand the scope of your impact, win buy-in for large-scale transformation and lead stakeholders and teams to deliver complex, organisational-level change

 
 

Want to train your whole team?

We’ve helped 100s of organisations develop the service skills they need to deal with toughest environments. Whatever your challenge, we’re here to help your team fulfil their potential

 
 

Public course dates

Live public courses are available twice a year for each course

Designing Good Services
Feb
25

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Agile Service Design
Mar
6
to Mar 20

Agile Service Design

Become a recognised service designer with this 3 week intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Designing Good Services
May
29

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Agile Service Design
Jun
11
to Jun 25

Agile Service Design

Become a recognised service designer with this 3 week intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Agile Service Design
Nov
6
to Nov 20

Agile Service Design

Become a recognised service designer with this 3 week intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Designing Good Services
Dec
2

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →

Designing Good Services
Dec
5

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Agile Service Design
Nov
7
to Nov 21

Agile Service Design

Become a recognised service designer with this 3 week intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Designing Good Services
Sep
17

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Scaling Good Services
Jun
26
to Jun 27

Scaling Good Services

Embed service design in the most difficult environments with this 2-day masterclass. Develop the tools and techniques that will help you to lead good services at scale

View Event →
Agile Service Design
Jun
11
to Jun 25

Agile Service Design

Become a recognised service designer with this 3 week intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Agile Service Design
Mar
7
to Mar 21

Agile Service Design

Become a recognised service designer with this 3 week intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Designing Good Services
Feb
8

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Scaling Good Services
Nov
28
to Nov 29

Scaling Good Services

Embed service design in the most difficult environments with this 2-day masterclass. Develop the tools and techniques that will help you to lead good services at scale

View Event →
Designing Good Services
Nov
15

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Agile Service Design
Nov
14
to Nov 28

Agile Service Design

Become a recognised service designer with this 3 day intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Agile Service Design
Aug
31
to Sep 14

Agile Service Design

Become a recognised service designer with this 3 day intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Designing Good Services
Jul
11

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →
Agile Service Design
Jun
6
to Jun 20

Agile Service Design

Become a recognised service designer with this 3 day intensive masterclass that will give you the skills and techniques you need to design good services in any organisation

View Event →
Designing Good Services
Mar
31

Designing Good Services

Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design

View Event →