When you are designing a service, how do you develop your first concepts and come up with ideas for improving existing services?

You might work this out in your head, do some sketching, look at other services, go for a walk. Here are some prompts we’ve developed to help you generate new and interesting ideas for services

Last month, we ran a session called Getting into Service Design.

It sold out within a day, with a waitlist of over 100 people and 200+ submissions of questions for the session. There was a demand!

How do you make the case for service design when there might be a million other competing priorities or term decisions needed to invest in improving something? The answer is often making a financial case for the work we’re doing. Meeting budget constraint with business case.

We’re coming to the US/Australia/New Zealand/Canada!

Well, we’re plotting… and some other countries…

We have been receiving an increase in requests for training online and in person in different time zones. Particularly in the countries mentioned above.

Since the dawn of the internet, amazon and cheap print, libraries have become a part of our civic infrastructure that we don't always quite know what to do with. No longer the primary source of books to the majority, they have become the overspill to services that we can't quite fit anywhere else.

Why products and services need to consider each other in meeting user needs

You might have heard that we’re running a new course called Designing Sustainable Services. We’re getting together with friends Ness Wright and Lucy Stewart to run a course that equips designers with the tools and questions to take action on climate change

We’re just back from a European trip talking at Service Design Network Global Conference and Servicios Digitales de Aragón’s Design and Citizenship conference.