The School of Good Services customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

• Contact details

• What information we collect, use, and why

• Lawful bases and data protection rights

• Where we get personal information from

• How long we keep information

• Who we share information with

• Sharing information outside the UK

• How to complain

Contact details

Email our Data Protection Officer on hello@good.services 

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients:

• Names and contact details

• Addresses

• Occupation

• Payment details (including card or bank information for transfers and direct debits)

• Transaction data (including details about payments to and from you and details of products and services you have purchased)

• Information relating to compliments or complaints

This information is collected at the point of sale when buying a course from us on this website or over email. 

We collect or use the following personal information for information updates or marketing purposes:

• Names and contact details

• Addresses

• Marketing preferences

This information is collected when a user chooses to sign up to our Newsletter, giving us consent to send the newsletter. Users can unsubscribe by contacting us on hello@good.services or using the ‘unsubscribe’ option in the email. 

We collect or use the following personal information for dealing with queries, complaints or claims:

• Name(s)

• Email address

• Complaint/Compliment/Query

This information is collected via our contact us form on our website.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.

• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.

• Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.

• Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.

• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for information updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

• Directly from you

This is via our checkout process when you buy a course, contact us directly using the contact form or signing up to our newsletter

How long we keep information

We retain course participant information indefinitely unless we are asked for the right to be forgotten.

We only contact course participants in the lead up to the course they are attending, with a follow up email after the course has ended or in the future where we may change or alter content that was part of their course purchase (e.g a change to the members areas)

We will never add course participant information to a mailing list. 

Who we share information with

Data processors

SquareSpace

This data processor does the following activities for us: Squarespace processes names, email addresses and occupations as part of our mailing list Squarespaces processes names, email addresses, occupations and financial details to administer payments. 

Stripe

This data processor does the following activities for us: Square spaces processes names, email addresses, financial details which include bank card numbers, banks and payments to process payments

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.

For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.

Organisation name: SquareSpace

Category of recipient: Digital Service

Country the personal information is sent to: USA

How the transfer complies with UK data protection law: The International Data Transfer Agreement (IDTA)

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

10 January 2025