About your trainer
Sarah Drummond is the co-founder and ex-CEO of Snook, where she built a successful Service Design practice in the UK from the ground up and went on to become the Chief Digital Officer of NEC Software Solutions. Sarah brings a wealth of experience of building service design capability inside organisations across Government, third and private sector
Sarah was given an honorary doctorate from the Glasgow School of Art for services to design in 2019, awarded a Google Fellowship for her work in technology and democratic innovation and was named as Good magazine’s 100 extraordinary individuals tackling global issues in creative ways for CycleHack, an initiative to reduce barriers to cycling. Sarah sits on the board of Loch Lomond and Trossachs National Park and previously held trustee positions at Withyou, a mental health, drug and alcohol charity
What you get
A three-day live course with Sarah Drummond (co-director of The School of Good Services) split over three consecutive weeks
A 1:1 coaching session with Sarah Drummond
Access to a members’ area including the tutorial slides and course worksheet
Access to our Good Services discord community
A 10% shop discount on products
A certificate of completion
How it works
This course runs from 09:30 - 17:30 GMT each day (6,13,20 November). There are regular breaks throughout each day and one 30-minute break for lunch in the middle of the day. All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion
Our course takes place online on Zoom in English. The slides are available in advance and we enable automated live captioning on every course with Zoom’s speech-to-text auto-translation in the full range of languages supported by Zoom. Courses are not recorded as we want to ensure people feel comfortable to share their case studies in the joint sessions. We do not allow AI meeting note takers as we wish to protect the privacy of information shared by course participants
Cost and Payment
A small number of Early Bird tickets are available before at £395 excluding VAT. Standard tickets are £430 excluding VAT.
VAT is chargeable only to participants in the United Kingdom
We offer discounts to organisations who are volunteer-led or facing financial difficulty, and to students, people under 21, or those facing financial challenges or systematic discrimination. You can read more about our discounts here.
If you’d like to pay by invoice, please get in touch
Cancellations and refunds
Bookings are refundable up to 7 days before the date of the event, minus a small card processing fee. If you can’t make your booking we’ll make every effort to move you to a date that’s suitable. In the unlikely event that we need to cancel an event you will be notified and you will be offered either a refund or another course date