In the winter of 2019, Paris was much like any other large northern European city; messy, imperfect, and cold.

But like every other city, there was a more deliberate force behind some of the mess if you looked closely.

I made a scale to measure the quality of services using the 15 principles of Good Service design. Here’s why.

At long last, you can now buy posters and stickers with some of the best quotes from Good Services check out the shop here

Just over a year ago I wrote a blog post about what we mean by a ‘good service’ and how strange it is that we don’t have a better understanding of this.

The book is now finished (all 190 pages of it!) is available for preorder now