Designing Sustainable Services is a two half-day course that provides tools and key questions to embed sustainability within service design processes and help influence wider organisational change

Who it’s for

The course is for anyone who feels the urgency to confront the climate crisis in their service design work and wants to ensure their designs have an overall positive impact on people, planet and business

This masterclass is suitable for people who are delivering a service, who are doing service design as part of their role, or for experienced service designers looking to develop their practice

What you’ll learn

• How the design and delivery of services contributes to the climate crisis

• Where the key opportunities are to design sustainable services

• How to adapt your design tools and processes to make sustainable design decisions

• How to measure, monitor and learn from sustainable service adjustments

• How to identify risk and build service resilience

• How to make the business case for sustainable service design

• How to build personal resilience in a forever changing climate

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately

This course is taught over two half-days, from 09:30 AM-13:30 PMeach day