Understand what makes a good service for your users and identify key problems in your own service in this 1 day course that covers an in-depth view of the 15 principles of good service design.

Who it’s for

This masterclass is for anyone who wants to learn how to design (or redesign) services that work for users - covering everything from how to make sure your users can find your service, to how to ensure your service is accessible and inclusive.

This masterclass is suitable for people who are delivering a service, who are new to service design or doing it as part of another role, as well as those experienced service designers looking to take a fresh look at their practice

What you’ll learn

• What makes a good service for users and why, using the 15 principles of good service design

• How to make sure your service is findable,  usable and meets your user’s needs

• How to make sure your service is accessible and inclusive

• How to identify problems with your service and plan strategic improvements to it

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion.

Participants work on a service or case study of their own so all course takeaways are able to be put into action immediately