Leading Good Organisations

Empower your senior leadership team to advocate for the value of user centred design, understand its impact on your organisation and make the change needed to enable good services to happen

“Since your course yesterday our Director has quoted what he learned in all of his meetings today! Thankyou. We are finally on the right path!”

 Head of Health and Wellbeing

Housing Association

 

Who it’s for

This course is designed for executive and senior leaders who need an understanding of how their role enables good service delivery

What you’ll learn

  • How every part of your organisation affects your user’s experience

  • The importance of service design to cost effective service delivery

  • How to scale the delivery of service design in your organisation

  • How to lead an user-centered agile organisation

  • How to empower teams to deliver more

How it works

This class is only available privately to internal leadership teams to create a safe-space for the most valuable conversations to happen

Classes are delivered live and online via either MS Teams, Zoom or Google Meet (depending on your preference)

 

Course modules

 

  • Understand the importance of service design and the changes this brings to the way that your organisation needs to operate

  • Review the faults and failures with your current service and identify key areas for change

  • Understanding the blockers and barriers to change and where these blockers could be removed to improve user outcomes, cost or risk 

  • Understand the role of leadership in empowering teams to make informed service design and delivery decisions 

    Create a more effective operating structure, leadership practice and collaboration across organisational silos

 

Want to train your executive team?

We’ve helped 100s of organisations develop the leadership skills they need to deal with toughest environments. Whatever your challenge, we’re here to help your team fulfil their potential