Learn how to reduce the impact of your work on the planet and design sustainable and climate resilient services
The course
Designing Sustainable Services is a live 1 day course that explores how to reduce the impact of services on the planet and find ways to design more sustainable and climate resilient services. Build the skills to understand where to make improvements to your service and influence your organisation to buy-in and invest in this important work
What you’ll learn
How the design and delivery of services contributes to the climate crisis
Where the key opportunities are for interventions in the design of services to reduce their impact on the planet
How to adapt your design tools and processes to make sustainable design decisions
Ways to measure and monitor the impact of your service on the planet
How to identify the risk of service continuity in the face of increasing climate risks and design resilience into services
How to make the case for sustainable service design and influence decision makers
How to build personal resilience in a forever changing climate
Who this course is for
The course is for anyone who feels the urgency to confront the climate crisis and wants to ensure their designs and decisions about services have a positive impact on people, planet and business
The course is suitable for people with experience in delivering services, designing services or making decisions about how their services are delivered
This course is suitable for:
User-centred practitioners / advocates who want to reduce the negative impact of services on the planet and widen their design toolkit to support organisations in achieving this
Change leaders looking to reduce the negative impact of their service or organisation on the planet whilst building climate resilient services
Anyone working in sustainability or climate areas who are looking for ways to build buy-in for service re-design and reduce the impact of their organisations services on the planet
Your trainer
Lucy has over 10 years of experience as a researcher and strategist and an MSc in the Bioeconomy, Innovation and Governance.
Lucy has worked to influence the collective practice of designers to be more climate conscious. She is an expert in designing learning spaces to support individuals and teams to adapt design methods and was the lead curator of the UK Design & Climate community.
Lucy led design agency Snook’s Thriving Planet team together with Ness Wright, developing subject expertise in renewable energy services and sustainable fishing and is currently supporting DEFRA.
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"This was absolutely brilliant, I want this course to be mandatory training! It’s given me so much food for thought and things I’ll be taking back to our organisation"
Senior UX Designer, BBC
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“The course was incredibly useful and really made me question the way that I approach service design. I learned loads about how to incorporate sustainability into the way that I design services, and I really appreciated being given practical tools that I could use”
Designer
Course content
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Understand the root causes of the climate crisis
Learn about the contributions and impact of services to this crisis
Evaluate the contributions and impact of the services you design and/or deliver
Establish what this impact might mean for your users
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Reflect on current dominant models of service delivery and learn about alternative service models and user experience designs that have less impact on the planet
Identify levers to start to make positive change on your services to reduce their impact on the planet from how they’re designed to the options users make in services
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Learn techniques to adapt current design tools and processes to include the planet and non-human species in your design work
Apply these tools in practice to design with the planet in mind
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Learn about sustainability metrics and how we consider the measurement and impact of services on the planet
Identify how to apply sustainability metrics to your service context
Learn how to establish patterns of learning and reflection for measuring and monitoring service impact
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Understand how climate risk impacts the continuity of services and why this matters to your organisation
Identify climate risks to your services and develop pitches to design mitigations to these
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Learn how to use climate risk as a mechanism for influencing decision makers to invest in designing sustainable services
Learn how to use business objectives to influence decision makers to invest in sustainable service design practices
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Learn about the three horizons model as a way to identify the work you are doing from changing existing service models in the now to imagining new services in the future
Learn and share strategies for building personal resilience
Learn about establishing learning communities to develop interest in climate change and service design in your organisation
How it works
All classes are delivered live and online in small interactive classes. Course participants have the opportunity to work on a service or case study of their own so learnings can be put into action immediately
This course is 8 hours in total and each module is made up a mixture of teaching from your trainer, individual work and group discussions
There are are regular breaks throughout the day and lunch is a 30 minute break in the middle of the day
Our course takes place on Zoom in English with live captioning enabled with Zoom’s speech to text auto-translation in the full range of languages supported by Zoom
The slides are available in advance for pre-reading
Courses are not recorded as we want to ensure people feel comfortable to share their case studies in the joint sessions. We do not allow AI meeting note takers as we we wish to protect the privacy of information shared by course participants
What you get
A one day live course with Lucy Stewart, including access to a members area which contains the tutorial slides and course worksheet. Alongside this you will get:
Access to our Good Services discord community
A 10% shop discount on products
A certificate of completion
