Writing business Cases for Service Design is a one-day intensive masterclass that will give you the tools and skills you need to understand the finances of your service and build compelling business cases for user-centred change.

Who it’s for

This course is for user-centred design practitioners and change-makers looking to make the case for service design and gain confidence in financial and risk analysis to prove the value of change in their organisations.

What you’ll learn

• Understand how to put a price on bad service design, and a cost on improving it

• Understand the financial structures of organisations and how these affect services

• Understand the importance of business models and plan the right one for your service 

• Learn how to assess the risk and financial profile of your service

• Construct a compelling financial or risk-based case for change

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion.

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately