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Writing Business Cases for Service Design

Writing business Cases for Service Design is a one-day intensive masterclass that will give you the tools and skills you need to understand the finances of your service and build compelling business cases for user-centred change.

Who it’s for

This course is for user-centred design practitioners and change-makers looking to make the case for service design and gain confidence in financial and risk analysis to prove the value of change in their organisations.

What you’ll learn

  • Understand how to put a price on bad service design, and a cost on improving it

  • Understand the financial structures of organisations and how these affect services

  • Understand the importance of business models and plan the right one for your service 

  • Learn how to assess the risk and financial profile of your service

  • Construct a compelling financial or risk-based case for change

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion.

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately

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April 19

Stakeholder Leadership

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June 6

Agile Service Design