Agile Service Design is a three-week intensive masterclass that will prepare you to design and develop user centred services in an agile environment

Understand the full lifecycle of agile service delivery, from research through to live and how to build user centred services at each stage

Who it’s for

This masterclass is for current and aspiring service designers looking to gain a thorough grounding in how to design services in an agile user centred environment

The masterclass is particularly relevant for anyone converting to service design from another role, or for service designers working in agile digital teams for the first time

What you’ll learn

• Understand the discipline of Service Design and how to integrate the practice into agile service delivery, from discovery to live

• Understand user research methods and put them into practice

• Create a detailed user journey and set of user needs for your service

• Prototype and scale your ideas into a real, working service

• Understand how to continuously improve your service over time

• Map the costs and benefits of change and gain organisational buy-in for your ideas

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately

This course is taught over a 3-week period, with an immersive 1-day class each week (on the 6, 13, 20 of November 2025 from 09:30 AM GMT - 17:30 GMT)