User-Centred Service Ownership is a two-day intensive masterclass that will prepare you to lead and manage user-centred services in an agile environment

Understand the full lifecycle of agile service delivery, from research through to live and how to build in future implementation and management approaches

Who it’s for

This masterclass is for current and aspiring service owners looking to gain a thorough grounding in how to lead and manage services in an agile user-centred way

This masterclass would also be beneficial to user-centred design practitioners who want to gain a deeper understanding of service delivery and management in an agile environment

What you’ll learn

• Understand and prepare for the stages of agile service delivery, from discovery to live

• Understand problems with your existing service and prioritise change

• How to build an agile service delivery team that can define and work to service standards

• Create agile governance and reporting structures that will enable your team to work quickly

• Understand the legal responsibilities of digital service delivery, from accessibility to safeguarding

• Design for and ensuring continuous improvement (even in budget confined environments)

• Structure your user support and complaints and creating an emergency recovery plan