Scaling Good Services is a 2-day course that gives you the tools and techniques to scale service design in your organisation. You'll learn strategies for getting service design to be taken seriously at a senior level and develop the tools and techniques that will help you to help your organisation deliver good services at scale.

Who it’s for

For designers or leaders looking to help their organisations deliver better services at scale or expand the impact of user-centred design in their organisation

What you’ll learn

• How to analyse the financial failures of a service and put together a business case for change

• How to build a team and working design practice at scale

• How to involve and influence senior leadership to take design seriously

• How to scale design to the whole of your organisation

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion.

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately