Stakeholder Leadership is a one-day, intensive masterclass in creating effective stakeholder relationships that unlock user-centred design at every level of your organisation. This masterclass will give you the skills and techniques to identify and bring your stakeholders along on the journey of service transformation with you

Who it’s for

This course is for service designers and change-makers who want to expand their level of influence in organisations and learn how to effectively get buy-in for service design and lead their stakeholders to deliver good services.

What you’ll learn

• Understand how to identify and balance the motivations of your organisation and stakeholders with user needs

• How to build consensus and buy-in for service design at all levels of an organisation

• Navigate power and governance structures 

• How to manage difficult relationships and learn when and how to push back 

• Create a clear scope for your work and communicate it effectively

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately