Making the Case for Service Design is an intensive one-day masterclass that will give you the skills and tools to communicate the value of user-centred change and build a compelling financial business case

Who it’s for

This course is for user-centred design practitioners and change-makers looking to gain the skills and confidence in financial and risk analysis needed to prove the value of user-centred change in their organisations or the organisations they work with

What you’ll learn

• Identify the areas of unnecessary cost and risk being generated by bad service design in your service and organisation

• Understand how this compares to other organisations and typical patterns of cost and risk within public and private sector services

• Build the skills needed to put a price on bad service design, and identify the cost of improving it to create a compelling cost-benefit analysis for user-centred change

• Understand how to build or improve the business model of your service to support user-centric change

• Understand how to navigate the mechanisms of financial approval and case-making in the public and private sector

• Construct a compelling financial and risk-based case for change

How it works

All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion.

Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately