https://good.services/writing daily 0.75 2026-03-15 https://good.services/writing/introducingbadservices monthly 0.5 2026-03-17 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7719f989-7eb9-446d-871a-258adfd5e8ba/SOGs+Book+Release%3A+Bad+Services Writing - Introducing Bad Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3cf5d0c9-b601-4a34-8cd4-32711295ee4e/Squarespace+Blog+Image_21.png Writing - Introducing Bad Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/do-i-need-to-think-about-user-needs-if-my-users-have-to-use-my-service monthly 0.5 2025-12-18 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8bcdcd74-4700-4aa2-856f-a939f96778e2/Artboard+40.png Writing - Do I need to think about user needs if my users have to use my service? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/committingtoservicedesign monthly 0.5 2025-11-07 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/06787bcc-8ddb-4901-97e0-62f48a052638/Hierarchy+of+service+design+commitments.jpg Writing - Committing to service design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/what-to-do-when-bad-service-design-is-deliberate monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/19bc3aa4-488c-4d7d-a2a5-9f9664b5e918/Deliberate_bad_service_design_Header_image.jpg Writing - What to do when bad service design is deliberate - Make it stand out A car clamped on the streets of Bristol by a private company appropriating the name of the UK government’s Drivers and Vehicles Licencing Agency (DVLA) as a way to ensure the owner of the vehicle pays to have their wheel un-clamped https://good.services/writing/what-is-service-design-leadership monthly 0.5 2025-10-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f2735288-a07e-4004-b1c1-30d3a59fdf6e/Service_Design_leadership_header_image.jpg Writing - What is service design leadership? - The Yellow Rattle plant is key to starting a new wildflower meadow in the UK as it’s root system makes space for other plants to thrive amongst the more hardy grass around it. Much like a good leader makes space for the work of others to thrive. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/b15306bd-4c76-4602-8e88-fe4def7f8fab/SD+leadership+types+image.png Writing - What is service design leadership? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/397b43ca-2f9b-44b4-a103-0764593ff0a4/1Artboard+1.png Writing - What is service design leadership? - Whatever type of role a service design leader does, they will be spending their time balancing the immediate need to provide short term pragmatic change with longer term work that will create better conditions for service design to thrive in the future. Whatever type of role a service design leader does, they will be spending their time balancing the immediate need to provide short term pragmatic change with longer term work that will create better conditions for service design to thrive in the future. https://good.services/writing/lessons-about-service-design-from-bathrooms monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/01df7ec9-b986-45ef-8443-9c81635bded8/soap+dispenser+image.jpg Writing - Lessons about service design from bathrooms - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/trust-in-the-domain monthly 0.5 2025-09-23 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/45bff6df-cb82-4fe8-9d7b-eb351be2fd8c/Screenshot+2025-09-19+at+09.36.17.png Writing - Trust in the domain? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/test-and-learn monthly 0.5 2025-09-23 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1754473049936-N9TZU4CPBBM2C1MOOJP1/dsc_0087-2.jpg Writing - How to ‘Test and Learn’ in service design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1754473152515-1NHR19KGITH30FN39OC8/dsc_0293.jpg Writing - How to ‘Test and Learn’ in service design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1754473147605-VIMYT3AVW8DJWYLR80H3/dsc_0743.webp Writing - How to ‘Test and Learn’ in service design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1754473196586-QFS7LC0C9AN7O08TP5E4/cog_website7.jpg Writing - How to ‘Test and Learn’ in service design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1754473152514-XAD73ES86T5BQU5LK6Q0/dsc_0073.webp Writing - How to ‘Test and Learn’ in service design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1754473154757-6MYJC0RSQFEL8JUG9VGT/dsc_0022.webp Writing - How to ‘Test and Learn’ in service design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7afd26a0-cae0-456a-97ae-4969ae4131fe/SOGS+_+Agile+Service+Design+_+DAY+1.jpg Writing - How to ‘Test and Learn’ in service design - Make it stand out What and How of Designing a service https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/2c30e1d3-8fdb-4b82-b44f-312177f2f2fe/SOGS+_+Agile+Service+Design++_+DAY++2.jpg Writing - How to ‘Test and Learn’ in service design - Make it stand out Repair System logging jobs, photo from short discovery research https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/46661c3a-0ab0-41aa-9131-cac53af4ec52/SOGS+_+Agile+Service+Design++_+DAY++2+%281%29.png Writing - How to ‘Test and Learn’ in service design - Make it stand out Basic interactive Typeform prototype https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/d41a1a26-0ff9-441c-b26c-a31e9200ab19/SOGS+_+Agile+Service+Design++_+DAY++2+%281%29.jpg Writing - How to ‘Test and Learn’ in service design - Make it stand out Refining the how of the service through co-design sessions https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/bdcf2864-4ce3-4da6-9ca0-417e63739621/SOGS+_+Agile+Service+Design++_+DAY++2+%282%29.jpg Writing - How to ‘Test and Learn’ in service design - Make it stand out A cardboard prototype using Wizard of Oz techniques for an interactive museum experienced. Humans hiding behind the cardboard respond to user inputs and prompt with fake audio announcements https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/637c2f88-c695-4cb5-b343-617a967e89c5/DSC_0014.webp Writing - How to ‘Test and Learn’ in service design - Make it stand out Experience Prototype setup inside a Timpsons Store https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ba463894-12ac-42ff-a796-912697e34ff3/DSC_0015.webp Writing - How to ‘Test and Learn’ in service design - Make it stand out A staff member running the Experience Prototype https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7ff0fe5e-9023-45fc-972e-53747a42d2dd/SOGS+_+Agile+Service+Design++_+DAY++3.png Writing - How to ‘Test and Learn’ in service design - Make it stand out Snapshot of user research by the team on why people weren’t claiming Free School Meals https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ce7400ee-7959-4b55-98c3-05c25aff31bc/SOGS+_+Agile+Service+Design++_+DAY++3+%281%29.png Writing - How to ‘Test and Learn’ in service design - Make it stand out Testing matches on data to auto allocate free school meals https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/6cc41027-f9fb-4fa7-8e63-c4a5a3cc5d06/SOGS+_+Agile+Service+Design++_+DAY++3+%282%29.png Writing - How to ‘Test and Learn’ in service design - Make it stand out Results from testing the benefits identifier https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8f31eb93-54ad-434e-94d9-a43745582e08/7293807086_0355796d2b_b.jpg Writing - How to ‘Test and Learn’ in service design - Make it stand out A support service in Craigroyston https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/0e5ecc72-9517-43b5-8e10-3c8bfd261b32/Screenshot+2025-08-06+at+01.16.45.png Writing - How to ‘Test and Learn’ in service design - Make it stand out Outcomes map developed with support of Evaluation Support Scotland and the local Total Craigroyston team https://good.services/writing/closing-a-service monthly 0.5 2025-08-01 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/61571aec-79b6-493d-8843-1b887738e67c/Screenshot+2025-07-22+at+17.25.33.png Writing - Closing a service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f60a50fd-9130-423d-913d-43c289721621/Screenshot+2025-07-22+at+17.26.47.png Writing - Closing a service - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/developingideas monthly 0.5 2025-08-06 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/bcbad09e-4d08-4381-835d-23faa0bec962/SOGS+_+Agile+Service+Design++_+DAY++2+%28NEW%29.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/6c48c75f-1853-4553-b223-ec08808986a9/SOGS+_+Agile+Service+Design++_+DAY++1+%28NEW%29+%281%29.jpg Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/20ebb9c6-b353-44f1-861e-2729bddc0a95/Artboard+341.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7d2cda88-a65d-4a41-b3e8-86df36790776/Artboard+341_1.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7033cc57-855f-42cb-94eb-bd15fcbaed85/DSC00970.JPG Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ff63340f-620b-48c7-a1d3-d5829bf9aa27/SOGS+_+Agile+Service+Design++_+DAY++2+%28NEW%29+%284%29.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/42477f03-a2d4-4a57-91fd-e6835c8e1771/1Artboard+337.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1c271396-c4c9-4515-87c8-9dac2d42ef8c/SOGS+_+Agile+Service+Design++_+DAY++2+%28NEW%29+%282%29.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/bb51fb69-2a0d-4bab-bc0c-29bf4fb8eb3c/SOGS+_+Agile+Service+Design++_+DAY++2+%28NEW%29+%283%29.png Writing - Developing ideas for services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3af03dd3-ae39-43ea-a656-f059060a1bfb/DSC00807.JPG Writing - Developing ideas for services - Make it stand out An early idea on educating the public about nature at Loch Lomond Trossachs and National Park from a creative workshop I ran on the visitor experience and learning about nature/biodiversity (2024) https://good.services/writing/getting-into-service-design monthly 0.5 2025-08-06 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f314ade2-1a14-4476-9c2f-4727c8edbdfd/Screenshot+2024-10-28+at+14.53.05.png Writing - Getting into Service Design - Make it stand out Stephen Mccarthy (L) and Sofia Kakembo (R) https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/95a05fc5-3a34-4a6e-9047-47d8cdef61f7/Screenshot+2024-10-28+at+18.50.54.png Writing - Getting into Service Design - Make it stand out A snapshot of documented photographs from Sarah’s early work before she got into a ‘Service Design job’ https://good.services/writing/6e1b8zcvqfnw67ponh8oej17a6jog7 monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/5a91f616-6383-49b1-a25c-0b2bfe2dd744/SOGS_call_centre.png Writing - Making the case for service design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/plotting-international-trips monthly 0.5 2025-07-22 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/42e28e5c-877c-4b3f-950a-5aed5a06e349/goodserviceflags Writing - Plotting international trips - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/88v68b4vmdzyl815xs65incq6ypau3 monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1722881273715-11CI8OBJQ8DOH7UJBWE4/Artboard+8.png Writing - Can we end austerity-era service design? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e25b6620-f46b-47e4-8bfb-4e2bc151ae0e/image+of+Google+trends+showing+search+numbers+for+%27sharing+economy%27 Writing - Can we end austerity-era service design? - Make it stand out An image of Google Trends data showing search numbers for 'sharing economy' on a timeline from 2004 to 2021. The number of searches went dramatically up in 2010/12 after the conservative government announces their 'Big Society' solution to reduce public spending https://good.services/writing/products-vs-services monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a26b374b-ab7d-4823-a08a-85c01aeae062/Open+a+Bank+Account+Accountt+Service.jpeg Writing - How products and services work together - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1709716269055-7QUQY5DG25OYHTOSG9B7/Artboard+2.png Writing - How products and services work together - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/designing-sustainable-services monthly 0.5 2025-07-22 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/207e2e1d-63cc-4cf9-b1e9-a23d10898358/SOGS_designingsustainableservices_eventbrite_rectangle.png Writing - Designing Sustainable Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/627e3e85-088f-4db1-af9f-95cd3fe16aba/lucystewart.jpeg Writing - Designing Sustainable Services - Make it stand out Lucy has over 10 years of experience as a researcher and strategist and an MSc in the Bioeconomy, Innovation and Governance. Lucy has worked to influence the collective practice of designers to be more climate conscious. She is an expert in designing learning spaces to support individuals and teams to adapt design methods and was the lead curator of the UK Design & Climate community. Lucy led design agency Snook’s Thriving Planet team together with Ness Wright, developing subject expertise in renewable energy services and sustainable fishing. She worked as a Service Designer and Participation Lead at Adur & Worthing Councils where she is led projects on nature regeneration as well as working with service managers to embed sustainability into strategy and services. As a freelance designer Lucy has contributed to nature recovery strategies and products to develop sustainable financing with NatWest. Lucy is currently at Arup where she works as a lead designer to merge service design and participation with innovation management and a heavy dose of reality in the pursuit of designing a built environment that works for people without wrecking the planet. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/68b8ed00-2263-486c-ab66-0ad80be725e2/nesswright.jpeg Writing - Designing Sustainable Services - Make it stand out Ness is a Design Lead who has refocused her career around the climate crisis. Her work focuses on making the changes needed in response to climate change real. Ness has 15 years of experience working in service design and innovation. In 2015 she undertook an MSc in Sustainability and Adaptation and has worked in climate-related contexts ever since. From co-designing low-carbon transport services to prototyping circular service offerings for SMEs and reducing inefficient processes on UK Government services. She is a pioneer in designing for the climate crisis. She established the design agency Snook’s Thriving Planet team with Lucy Stewart and led user-centred design methods on the Scottish Government’s Climate Action Towns pilot. Ness has adapted design thinking methods to include climate impacts and published guidance, including authoring the Principles for Designing Sustainable Services and contributing case studies to the Design Council’s Beyond Net Zero Systemic Design Approach. Over the past three years, Ness has been a Senior Designer on the Climate Action Towns pilot at Architecture & Design Scotland, supporting communities to take climate action at a town scale. In 2024, she joined the environmental organisation Sniffer to work on the Scottish Government’s Adaptation Scotland program. This will involve helping public services, businesses and communities to adapt to climate change and build their resilience by preparing for climate impacts. https://good.services/writing/bad-services-are-bad monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/9634a79c-22ca-4aa1-81d1-fc4bd3f34fcc/F8Ks-vCWMAAlhFV.jpeg Writing - Bad Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/dd3e3728-d720-4f8e-acf0-e82dfb3f1808/LOU+DOWNE+_+Bad+Services+_+TALK+_+23.jpg Writing - Bad Services - Make it stand out Bad Services List https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/5ee901f3-ac4d-4ab7-8c34-feccf9af3f9d/LOU+DOWNE+_+Bad+Services+_+TALK+_+23+%283%29.jpg Writing - Bad Services - Make it stand out Creating the conditions for service design is the work https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e45b99c6-63ee-41b5-929c-1765dd4f3ac2/LOU+DOWNE+_+Bad+Services+_+TALK+_+23+%282%29.jpg Writing - Bad Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/announcing-our-five-free-bursaries monthly 0.5 2025-07-22 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/aa324c31-977c-4792-a424-ab945486819b/schoolofgoodservicesbursary Writing - Announcing our five free bursaries - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/plugs-on-trains-and-meeting-user-needs monthly 0.5 2025-07-22 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/026471c5-2053-4428-bd3e-10de538cbd65/train+plug Writing - Plugs on trains and meeting user needs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/6290b8e3-8001-49cc-bad5-4e0aeaa119ee/Start+of+alpha+to+end+of+alpha Writing - Plugs on trains and meeting user needs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/89cd549b-8bde-482a-81e9-c363ce85718d/Stripe+Partners-2.jpg Writing - Plugs on trains and meeting user needs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/373b373e-34ef-4c1f-8684-5ab447b542a1/What+and+How Writing - Plugs on trains and meeting user needs - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/how-to-build-design-capability-step-by-step monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3ddd7d3b-e878-45cf-8f64-923b94f1a141/29125938698_cf8c64f216_k.jpg Writing - How to build service design capability, step by step - Image courtesy of Government Digital Service https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c1eca123-f0c1-4815-926a-4bd289ab8c38/Howtobuilddesigncapability_toolimage.png Writing - How to build service design capability, step by step - Make it stand out A free tool to help you plan building design capability https://good.services/writing/servicefrontiers001 monthly 0.5 2025-07-22 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1673986485229-WHJMCTZQG45KMULJH00C/SOGS_frontierheader_001.png Writing - Service Frontiers 001: The Robots are coming - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/42ddc16e-92b7-4fd8-92a3-e6d8caa4c231/Friar_Bacon%27s_Brazen_Head.png Writing - Service Frontiers 001: The Robots are coming - Make it stand out Brazen Head by Anonymous woodblock engraver - Greene Bacon and Bungay 1630.jpg on Wikimedia Commons, Public Domain https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3da0f30e-83b8-45ef-91c9-8006a76d1a9c/600px-%E6%96%87%E5%AD%97%E6%9B%B8%E3%81%8D%E4%BA%BA%E5%BD%A2.jpeg Writing - Service Frontiers 001: The Robots are coming - In Japan, the art form of simulating human tasks goes back even further with the Karakuri puppet creations from the seventh century CE. Karakuri Dolls, by Masayuki Inamasu - Own work, CC BY-SA 4.0 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/29a533f1-b7d0-48d2-a9e0-5461e831d7b0/1315px-Racknitz_-_The_Turk_3.jpeg Writing - Service Frontiers 001: The Robots are coming - Make it stand out Mechanical Turk By Joseph Racknitz - Humboldt University Library, Public Domain https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/db51adfd-cebd-43de-940f-1a46eac77cb6/SRI_Shakey_with_callouts.jpg Writing - Service Frontiers 001: The Robots are coming - Make it stand out An image of Shakey, Stanford ‘Shakey: From conception to history’ https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/169c2b4c-fa60-4111-8af0-96680a5f5c09/Screenshot+2023-01-17+at+21.49.13.png Writing - Service Frontiers 001: The Robots are coming - Make it stand out Do Not Pay: An example of an auto application for a refund https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c1663301-5b7d-4d85-927b-474c72dea07c/6165d8a7a593984ff561c9e9_reply+ideas.png Writing - Service Frontiers 001: The Robots are coming - Make it stand out Replies from Replier.AI https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/2fd8f1b5-1d9c-4cd4-8947-2753ab994401/Screenshot+2023-01-17+at+22.12.24.png Writing - Service Frontiers 001: The Robots are coming - Make it stand out Emily, my 'Replika' checking in with me on Replika.ai https://good.services/writing/essentialskillsforservicedesigners monthly 0.5 2025-07-22 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f4978445-7442-4b83-9a4f-74248ae29d38/tSGS%2Bpunch%2Bcard-%2Bblue.png Writing - Essential skills for service designers - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/57a99aec-4478-4ca0-ae65-579c9684baa7/artworkBecoming%2Ba%2BService%2BDesigner.png Writing - Essential skills for service designers - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/the-problem-of-invisible-services monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/96e27fbb-76dc-46cf-aba8-4cf37a2ee9a8/9807786695_4e91476a30_o.jpg Writing - Invisible services and how to fix them - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/School+of+good+services+red+laptop+screen Writing - Invisible services and how to fix them - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/rwfxy0ww6d3h2dq7rthzztn67t2o91 monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/680ec8df-5150-4bc1-ac10-0c5151be6e33/ET+the+video+game+by+Atari Writing - What makes a bad service? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/4455cfed-b6d7-45bb-b796-0a184e3f3886/Screenshot+2022-08-08+at+20.43.11.png Writing - What makes a bad service? - Make it stand out Howard Scott-Warshaw in his temporary home office, possibly contemplating his career choices. https://good.services/writing/what-is-a-service-designer monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/4023d088-8154-4a88-a6b7-9667b9f28e62/Screenshot+2022-06-21+at+16.59.46.png Writing - What is a service designer? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/what-is-a-service monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/de10ebc8-e793-42ae-8f2c-396be3469961/What+is+a+Service+Lou+Downe+Good+Services Writing - What is a service? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/efbcef85-a513-4475-b5f0-acd2c101d6e5/What+is+a+service+Lou+Downe+the+school+of+good+services Writing - What is a service? - Make it stand out Your service will will involve multiple teams, and often multiple organisations. For example ‘getting treatment for my health concern’ might involve the the following steps, each is provided by a separate part of the NHS https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/641bc559-0568-4ced-9ff2-7fa53b2b7353/what+is+a+service+lou+downe+the+school+of+good+services Writing - What is a service? - Make it stand out Your service will be a combination of the purpose of your organisation (eg. build more affordable into housing) and the thing your user needs to achieve (eg.find houses I can afford in my area) https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/446c94bf-2d32-40bf-848f-abeb5c7190f0/what+is+a+service+the+school+of+good+services+lou+downe Writing - What is a service? - Make it stand out Where your service starts will be on a spectrum from the thing your user needs to do, to the thing your organisation thinks about providing. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/School+of+good+services Writing - What is a service? - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/launching-the-school-of-good-services monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/01c2c3d6-6adf-4899-8a91-69d8d102b122/ezgif.com-gif-maker.gif Writing - Launching the School of Good Services! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/why-we-need-service-literacy-now monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e6241551-8b76-4ce0-a334-15b500a58b84/img_9453-2.jpeg Writing - Why we need service literacy - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/introducing-the-good-services-scale monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/183c3f76-8071-4fe6-aff9-24a32a870f3a/screenshot-2020-06-24-at-08.30.13.png Writing - Introducing the Good Services Scale - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/posters-and-stickers-are-here monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/597104e8-a478-4549-b753-c3cdf6f780aa/gs_all_merch_2.jpeg Writing - Good Services posters and stickers!</a> - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/good-serviices-out-now monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/36fb8e43-2246-4ba0-afcb-65ad523a7ed3/190826-good-services-cover-mockups-red-2-sat40-blk5-vib40.jpg Writing - Good Services out now! - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/writing/category/news monthly 0.5 https://good.services/writing/category/thoughts monthly 0.5 https://good.services/writing/category/badservices monthly 0.5 https://good.services/writing/category/guide monthly 0.5 https://good.services/school-old daily 0.75 2025-06-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/62e71916-7862-4aad-a488-aa448e2815b8/Designing+Good+Services School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/89e01c6b-5042-4f22-a797-b3c8c4d69926/writing+business+cases+for+service+design+yellow+abstract+graphic School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3d8e7834-e0bd-4201-ba50-fe1382ce9623/Stakeholder+leadership School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/016511a2-56df-4fbe-b2c4-21ff220d3b72/SOGS_designingsustainableservices_web_rectangle.png School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1653408331687-RWRNFT474AMGL6QLSTT3/Becoming+a+Service+Designer School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f05ed4d4-8bd9-4e7e-b788-bff76947ae7b/tSGS+zig+zag-+blue.png School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7de2d9a0-5b73-4a0a-915e-77ceb30b5daf/good_services_logo_wall_2022_yellow-35.png School - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/designing-sustainable-services-june24-9a8ng-hesna-zm4d6 monthly 0.5 2024-12-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/207e2e1d-63cc-4cf9-b1e9-a23d10898358/SOGS_designingsustainableservices_eventbrite_rectangle.png School - Designing Sustainable Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-5zlwm-8w546-casx2 monthly 0.5 2024-10-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-5zlwm-8w546-jl2nw-r7hn7 monthly 0.5 2024-10-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-5zmf6-2dgs6 monthly 0.5 2025-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-5zmf6-pjcg5 monthly 0.5 2024-10-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-5zmf6-aflt3 monthly 0.5 2025-01-16 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-5zmf6-zrwc7 monthly 0.5 2024-10-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h-x8z44-fhbk4-j5h8n-8l5dn-7ys5e monthly 0.5 2024-10-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h-x8z44-fhbk4-j5h8n-8l5dn monthly 0.5 2025-03-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h-x8z44-fhbk4-j5h8n monthly 0.5 2024-10-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/making-the-case-for-service-design-feb-2025 monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/61f6c8de-f0ff-4090-a4d5-bde5cc55e083/SOGS_Making_The_case_for_service_design.jpg School - Making the Case for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/making-the-case-for-service-design-june-2025 monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/61f6c8de-f0ff-4090-a4d5-bde5cc55e083/SOGS_Making_The_case_for_service_design.jpg School - Making the Case for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/making-the-case-for-service-design-oct-2025 monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/61f6c8de-f0ff-4090-a4d5-bde5cc55e083/SOGS_Making_The_case_for_service_design.jpg School - Making the Case for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-5zlwm-kmnza-ystmc monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c2986512-9e4c-47c5-a1ca-c1e3a8fbdbfe/SOGS_Leading_service_design.png School - Service Design Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-5zlwm-kmnza monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c2986512-9e4c-47c5-a1ca-c1e3a8fbdbfe/SOGS_Leading_service_design.png School - Service Design Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-zez9l-rxctd monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services Pacific Time (GMT -07:00hrs) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/writing-business-cases-for-service-design-july-dxntg-5y53c-lp536-llkhc monthly 0.5 2024-03-13 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a058f5a8-b122-457e-a035-f42b58723966/artworkWriting+business+cases+for+service+design.png School - Writing Business Cases for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-4h6nl-gyabe-75m3b monthly 0.5 2024-01-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/05e16f00-e41f-457d-b388-6dec9427fe88/artworkScaling+Good+Services.png School - Scaling Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/designing-sustainable-services-june24-9a8ng monthly 0.5 2024-01-08 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/207e2e1d-63cc-4cf9-b1e9-a23d10898358/SOGS_designingsustainableservices_eventbrite_rectangle.png School - Designing Sustainable Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/designing-sustainable-services-june24 monthly 0.5 2024-01-08 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/207e2e1d-63cc-4cf9-b1e9-a23d10898358/SOGS_designingsustainableservices_eventbrite_rectangle.png School - Designing Sustainable Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-5zmf6 monthly 0.5 2023-11-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/writing-business-cases-for-service-design-july-dxntg-5y53c-lp536-ajmsk monthly 0.5 2024-10-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a058f5a8-b122-457e-a035-f42b58723966/artworkWriting+business+cases+for+service+design.png School - Writing Business Cases for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-zez9l monthly 0.5 2023-11-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-s9sjw monthly 0.5 2023-11-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny-s9sjw-59agf monthly 0.5 2023-11-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h-x8z44-fhbk4-e48az monthly 0.5 2023-12-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-g9tb8 monthly 0.5 2024-03-25 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5-ka59p-5zlwm monthly 0.5 2024-10-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g-8erny monthly 0.5 2023-11-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/agileservicedesigncourseedtnov monthly 0.5 2023-08-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design (EDT/EST timezone) - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-zddel monthly 0.5 2023-04-19 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-8s7zz-j2lzf-8m39b-msjxh monthly 0.5 2023-11-07 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f31271e8-7e9f-4941-95d9-9b29c16213a2/artworkuser+centered+service+management.png School - User-Centred Service Ownership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-8s7zz-j2lzf-8m39b monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f31271e8-7e9f-4941-95d9-9b29c16213a2/artworkuser+centered+service+management.png School - User-Centred Service Ownership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb-k8fr5 monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al-mydrb monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/writing-business-cases-for-service-design-july-dxntg-5y53c-lp536 monthly 0.5 2023-11-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a058f5a8-b122-457e-a035-f42b58723966/artworkWriting+business+cases+for+service+design.png School - Writing Business Cases for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/writing-business-cases-for-service-design-july-dxntg-5y53c monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a058f5a8-b122-457e-a035-f42b58723966/artworkWriting+business+cases+for+service+design.png School - Writing Business Cases for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h-x8z44-fhbk4 monthly 0.5 2024-07-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h-x8z44 monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-4h6nl-gyabe-954rx monthly 0.5 2023-10-02 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/05e16f00-e41f-457d-b388-6dec9427fe88/artworkScaling+Good+Services.png School - Scaling Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-4h6nl-gyabe monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/05e16f00-e41f-457d-b388-6dec9427fe88/artworkScaling+Good+Services.png School - Scaling Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2-khw6g monthly 0.5 2023-10-17 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn-fems2 monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z-lpzrn monthly 0.5 2023-02-07 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-mx3dw monthly 0.5 2022-07-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-8s7zz-j2lzf monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/dd31e997-ebd5-4523-87ea-115180c28d0c/artworkuser+centered+service+management.png School - User-Centred Service Ownership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-4h6nl monthly 0.5 2022-05-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/05e16f00-e41f-457d-b388-6dec9427fe88/artworkScaling+Good+Services.png School - Scaling Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-fgr6z monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services [SOLD OUT] - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-c6r3h monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership [SOLD OUT] - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/writing-business-cases-for-service-design-july-dxntg monthly 0.5 2022-09-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a058f5a8-b122-457e-a035-f42b58723966/artworkWriting+business+cases+for+service+design.png School - Writing Business Cases for Service Design [LAST FEW TICKETS REMAINING] - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4-nb2al monthly 0.5 2022-06-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/artworkBecoming+a+Service+Designer.png School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9 monthly 0.5 2022-05-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fd7a2958-726d-42c1-b98a-f2e979b44a9b/artworkDesigning+Good+Services.jpg School - Designing Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd-b96x4 monthly 0.5 2022-06-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ae3ce193-f75a-44bc-93f9-89023c16f48e/Agile+Service+design School - Agile Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july-s9ef9-exrxd monthly 0.5 2022-05-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/05e16f00-e41f-457d-b388-6dec9427fe88/artworkScaling+Good+Services.png School - Scaling Good Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/stakeholder-leadership-july monthly 0.5 2022-05-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/da5783b8-b8f0-45b1-8321-253c102a9621/artworkstakeholder+leadership.png School - Stakeholder Leadership - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/school-old/writing-business-cases-for-service-design-july monthly 0.5 2022-05-30 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a058f5a8-b122-457e-a035-f42b58723966/artworkWriting+business+cases+for+service+design.png School - Writing Business Cases for Service Design - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/deadendspodcast daily 0.75 2026-02-18 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e50a5b3d-acd4-4ff1-9197-891563d90f8c/Artboard+2.png https://good.services/deadendspodcast/luxury monthly 0.5 2024-11-20 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/96be0593-a812-4109-a257-5fb931c55425/deadends_podcast6_luxury_wide.png Podcast - Dead Ends: Luxury - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3751a3de-dd90-4285-afc1-811044bf6a8d/Screenshot+2024-11-19+at+21.27.50.png Podcast - Dead Ends: Luxury - Make it stand out The luxury-ordinary service continuum from the paper Luxury Services by Jochen Wirtz National University of Singapore, Jonas Holmqvist Kedge Business School, Bordeaux, Martin Paul Fritze University of Cologne https://good.services/deadendspodcast/austerityparttwo monthly 0.5 2024-08-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c8cb8371-7767-4b5a-9631-b5a69f725b16/deadends_podcast5_austerity_photoshop_rectangle.png Podcast - Dead Ends: Austerity II - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a9bc1a26-9d0e-4334-a950-972752ad5192/berkanatwoloop.png Podcast - Dead Ends: Austerity II - Make it stand out Berkana Two Loop Model, re-modelled by Cassie Robinson as part of 'Hospicing the old' Inspired by the work of Berkana Institute https://good.services/deadendspodcast/austeritypartone monthly 0.5 2024-08-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c8cb8371-7767-4b5a-9631-b5a69f725b16/deadends_podcast5_austerity_photoshop_rectangle.png Podcast - Dead Ends: Austerity I - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/999b5168-86c1-47b1-b4ed-abfee8e609e8/phone-box-big-society-not-big-government.png Podcast - Dead Ends: Austerity I - Make it stand out Big Society Poster 2010, courtesy of Political Advertising archive https://good.services/deadendspodcast/vernacular monthly 0.5 2024-08-26 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e0e24f27-1e56-4a45-846c-4d568ccd57f9/deadends_venacular_rectangle.png Podcast - Dead Ends: Vernacular - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/438619bd-3ce5-4e21-9139-a84f0bd84408/Wainwright_Building%2C_709_Chestnut_Street._Adler%2C_Sullivan%2C_and_Ramsey%2C_Architects.jpg Podcast - Dead Ends: Vernacular - Make it stand out Podcast main image of the Tramway Gas Station in Palm Springs is courtesy of the Denna Jones. Above image is the Wainwright Building, 709 Chestnut Street picture in 1907. Courtesy of wikimedia https://good.services/deadendspodcast/legacy monthly 0.5 2024-08-12 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c26770e3-c937-4e1c-90ad-c277af50b56f/deadends_podcast3_legacy_wideimage.png Podcast - Dead Ends: Legacy - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e3c22c12-50e2-46f3-956b-8fe5f2fb99a1/MSS_920_Powell_telegram.png Podcast - Dead Ends: Legacy - Make it stand out Rose Arnold Powell makes an appeal to include representation of women in the time capsule made by the Westinhouse Electric Company. Image courtesy of the Heinz History Centre https://good.services/deadendspodcast/patterns monthly 0.5 2024-05-29 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/022b1876-b843-40b3-b074-d48ae4101c4b/deadends_pattern_artwork.png Podcast - Dead Ends: Patterns - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/db995f6c-7ae3-4be0-9175-4c617b75a7e7/Linnaeus_-_Regnum_Animale_%281735%29.png Podcast - Dead Ends: Patterns - Make it stand out Table of the Animal Kingdom (Regnum Animale) from Carolus Linnaeus's first edition (1735) of Systema Naturae (courtesy of Wikipedia) https://good.services/deadendspodcast/lockins monthly 0.5 2024-04-12 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1712260865089-65F33CMKRA7YFC4FJ0O6/DSC00336.png Podcast - Dead Ends: Lock Ins - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/deadendspodcast/category/podcast monthly 0.5 https://good.services/deadendspodcast/category/deadends monthly 0.5 https://good.services/deadendspodcast/tag/podcast monthly 0.5 https://good.services/deadendspodcast/tag/deadends monthly 0.5 https://good.services/bc-courses-feb-25 daily 0.75 2025-01-06 https://good.services/bc-courses-feb-25/delivering-connected-services monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/cf825b8a-94e0-4f5a-8b8e-4679bbe60d75/deliveringconnectedservices Private BC event page - Day 2. Delivering Connected Services - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/31cdd2a3-4575-4d1c-9e72-932fc6e2ba3d/Screenshot+2022-05-24+at+22.54.50.jpg Private BC event page - Day 2. Delivering Connected Services - Lou Downe is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services Lou is the former Director of Design for the UK Government where they founded the discipline of service design, growing a 2000 strong team of designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou is a hugely experienced and engaging coach and speaker and delivers the majority of courses and coaching here at the school https://good.services/bc-courses-feb-25/designing-better-products monthly 0.5 2025-10-27 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1734103461965-51MP5E5DFA99TXX29LUW/designinggoodproductsartwork.png Private BC event page - Day 1. Designing Good Products for Better Outcomes&nbsp; - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/31cdd2a3-4575-4d1c-9e72-932fc6e2ba3d/Screenshot+2022-05-24+at+22.54.50.jpg Private BC event page - Day 1. Designing Good Products for Better Outcomes&nbsp; - Lou Downe is the author of Good Services, the bestselling book on how to design services that work and the founding director of the School of Good Services Lou is the former Director of Design for the UK Government where they founded the discipline of service design, growing a 2000 strong team of designers into one of the largest, and most influential design team’s in the UK - winning a Designs of the Year award and a D&AD lifetime achievement award. Lou is a hugely experienced and engaging coach and speaker and delivers the majority of courses and coaching here at the school https://good.services/badservicespodcast daily 0.75 2026-02-20 https://good.services/badservicespodcast/Blog Post Title One-3zaa9-zlxng-lcnbl monthly 0.5 2025-08-26 https://good.services/badservicespodcast/blog-post-title-two-t5my5-k4xmd-t6ke3 monthly 0.5 2025-08-26 https://good.services/badservicespodcast/blog-post-title-three-y3peb-4lwnz-jm56a monthly 0.5 2025-08-26 https://good.services/badservicespodcast/blog-post-title-four-lr658-tcthp-4shz7 monthly 0.5 2026-02-20 https://good.services/contact daily 0.75 2024-10-14 https://good.services/sample-chapter daily 0.75 2019-12-15 https://good.services/new-page daily 0.75 2020-04-21 https://good.services/15-principles-of-good-service-design daily 0.75 2020-11-20 https://good.services/principle-1 daily 0.75 2020-05-01 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588347650122-5BKKEF6ZIF4OFB1NI2LE/lou_downe_good_services_are_verbs_inset_principles_image.png Principle 1 https://good.services/principle-2 daily 0.75 2020-09-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588348785984-SLFVYM4A6C6RYEQLVSKP/good_services_15_principles_lou_downe.jpeg Principle 2 https://good.services/principle-3 daily 0.75 2020-09-28 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588349116440-LA1FDOBG8J9HDDKWMD03/good_services_lou_downe.jpeg Principle 3 https://good.services/principle-4 daily 0.75 2020-05-01 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588351161830-XYJPODCZNANKZMTR5YPA/Good_services_lou_downe_sticker.jpg Principle 4 https://good.services/principle-5 daily 0.75 2020-05-01 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588352436351-E1Q2DC1306NL6RMWTDAD/good_services_15_principles_lou_downe.jpeg Principle 5 https://good.services/principle-6 daily 0.75 2020-05-01 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588353019513-JNK3APYYOPFTQ1DAAC9Y/good_services_15_principles_lou_downe.jpeg Principle 6 https://good.services/principle-7 daily 0.75 2020-05-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588360331358-71QL0WT6GNLYU9E32IRX/lou_downe_good_services_siloed_sticker.jpg Principle 7 https://good.services/principle-8 daily 0.75 2020-05-01 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588360568651-X3C5EUR6EXPG5PQ93NSC/good_services_15_principles_lou_downe.jpeg Principle 8 https://good.services/principle-9 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588363810857-T0416VQ9R9Q9B8TDU9FC/lou_downe_good_services_are_only_as_strong_as_their_weakest_link.jpeg Principle 9 https://good.services/principle-10 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588504466762-19MCXMMASNCBD9CTEKG6/good_services_sticker_lou_downe_no_dead_ends.jpeg Principle 10 https://good.services/principle-11 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588511512598-WM1C7YJLDVFGD38YSTIE/Lou_downe_good_services_inclusion_is_a_necessity_not_an_enhancement_poster.jpeg Principle 11 https://good.services/principle-12 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588513319753-15Z2P9HWZ8NYC4APUBS6/Lou_downe_good_services_what_gets_measured_gets_done.jpeg Principle 12 https://good.services/principle-13 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588513848287-ASASM8FN2UBM0L0CGKW0/good_services_15_principles_lou_downe.jpeg Principle 13 https://good.services/principle-14 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588517960081-SF7FRUKM79KZKBE3FVEJ/good_services_15_principles_lou_downe.jpeg Principle 14 https://good.services/principle-15 daily 0.75 2020-05-03 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1588519828719-1G11JXC4KIYNZ07AG2AM/good_services_15_principles_lou_downe.jpeg Principle 15 https://good.services/the-good-services-scale daily 0.75 2024-10-14 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1592983908601-V27O7BES0UC39HEHCVC6/Screenshot+2020-06-24+at+08.30.13.png The Good Service Scale https://good.services/good-service-scores daily 0.75 2024-04-09 https://good.services/good-service-scale-how-to daily 0.75 2020-06-23 https://good.services/mailing-list-sign-up daily 0.75 2024-02-13 https://good.services/desinging-good-services-old daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/62e71916-7862-4aad-a488-aa448e2815b8/tSGS+running+track+-+red.png Designing Good Services - Designing Good Services Designing Good Services is a 1 day course that demystifies what makes a good service, helping you to identify problems with your service and develop the skills to build services that work https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg Designing Good Services - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion. Participants work on a service or case study of their own so all course takeaways are able to be put into action immediately https://good.services/leading-good-organisations-members daily 0.75 2025-02-26 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fa7b5222-7b1c-46e4-aa8b-16ee02cb1695/tSGS+falling+stacks+-+red.png MA Leading Good Organisations - Leading Good Organisations Empower your senior leadership team to advocate for the value of user centred design, understand its impact on your organisation and make the change needed to enable good services to happen This course is only available privately. If you’re interested in training your team, get in touch https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg MA Leading Good Organisations - How it works This class is only available privately to internal leadership teams to create a safe-space for the most valuable conversations to happen Classes are delivered live and online via either MS Teams, Zoom or Google Meet (depending on your preference) https://good.services/stakeholder-leadership-old daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3d8e7834-e0bd-4201-ba50-fe1382ce9623/tSGS+maze-+yellow.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg https://good.services/making-the-case-for-service-design-old daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/89e01c6b-5042-4f22-a797-b3c8c4d69926/tSGS+subdivision-+yellow.png Making the Case for Service Design - Making the Case for Service Design Making the Case for Service Design is an intensive one-day masterclass that will give you the skills and tools to communicate the value of user-centred change and build a compelling financial business case. Note: This course was previously called ‘Writing Business Cases for Service Design’ but has been updated to include new content https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg Making the Case for Service Design - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion. Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately https://good.services/user-centred-service-management daily 0.75 2024-12-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c7e92402-5be9-481f-8caf-1c2bcbf32cd9/tSGS+tangents-+blue.png User-Centred Service Management - User-Centred Service Ownership User-centred Service Ownership is a two-day intensive masterclass that will prepare you to lead and manage user-centred services in an agile environment Understand the full lifecycle of agile service delivery, from research through to live and how to build in future implementation and management approaches This course is only available privately. If you’re interested in training your team, get in touch https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg User-Centred Service Management - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion. Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately https://good.services/agile-service-design-old daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/9bdd24bb-0d1c-4335-bda6-5b9b03efd5dc/tSGS+punch+card-+blue.png Agile Service Design - Agile Service Design Agile Service Design is a three-day intensive masterclass that will prepare you to design and develop user centred services in an agile environment Understand the full lifecycle of agile service delivery, from research through to live and how to build user centred services at each stage https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg Agile Service Design - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately This course is taught over a 3 week period, with an immersive 1 day class each week https://good.services/newsletter daily 0.75 2025-07-24 https://good.services/designing-sustainable-services daily 0.75 2023-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/89e01c6b-5042-4f22-a797-b3c8c4d69926/tSGS+subdivision-+yellow.png Designing Sustainable Services - Designing Sustainable Services Learn how to design sustainable services and get the tools and confidence to incorporate the planet into your work https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg Designing Sustainable Services - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion. Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately https://good.services/schooldiscounts daily 0.75 2024-08-02 https://good.services/bursary daily 0.75 2024-05-13 https://good.services/designingsustainableservices-old daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/65bb63fb-6736-44d3-9ed7-1a8878d8b7b9/SOGS_designingsustainableservices_web_rectangle.png Designing Sustainable Services - Designing Sustainable Services Designing Sustainable Services is a two half-day course that provides tools and key questions to embed sustainability within service design processes and help influence wider organisational change With Lucy Stewart https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg Designing Sustainable Services - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately https://good.services/on-your-time-zone daily 0.75 2024-08-09 https://good.services/service-design-leadership-old daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f05ed4d4-8bd9-4e7e-b788-bff76947ae7b/tSGS+zig+zag-+blue.png Service Design Leadership - Service Design Leadership Service Design Leadership is an intensive masterclass that will prepare you to lead user-centric service design in any environment In this two-day masterclass split over two weeks, you’ll learn how to expand the scope of your impact, win buy-in for large-scale transformation and lead stakeholders and teams to deliver complex, organisational-level change https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/a922445d-f01d-4d36-835a-c0ec8044e4a0/IMG_5851-2.jpg Service Design Leadership - How it works All classes are delivered live and online in small classes that are a mix of taught tuition, individual exercises, and group discussion Participants work on a service or case study of their choice so all course takeaways are able to be put into action immediately This course is taught over a 2 week period, with an immersive 1 day class each week https://good.services/privacy-policy daily 0.75 2025-01-10 https://good.services/international-course-dates daily 0.75 2025-02-17 https://good.services/service-design-leadership daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Service Design Leadership https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Service Design Leadership https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/17c78645-1100-4e1e-a896-8afc06c64033/1Artboard+1_6.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/260621e6-27e2-4b25-9e04-2586422b04f8/Screenshot%2B2022-05-24%2Bat%2B22.54.50.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/leading-good-organisations daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Leading Good Organisations https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Leading Good Organisations https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c8de9365-35eb-42c6-a8de-e60cea3449d3/1Artboard+1_1.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/260621e6-27e2-4b25-9e04-2586422b04f8/Screenshot%2B2022-05-24%2Bat%2B22.54.50.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/designing-good-services daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Designing Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Designing Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/2a0eee7a-f229-4a54-b8c2-fa6534d4d133/1Artboard+4.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/260621e6-27e2-4b25-9e04-2586422b04f8/Screenshot%2B2022-05-24%2Bat%2B22.54.50.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/stakeholder-leadership daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Stakeholder Leadership https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Stakeholder Leadership https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/0c57d645-a004-4219-97b9-be6bd5224dfd/1Artboard+1_2.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/260621e6-27e2-4b25-9e04-2586422b04f8/Screenshot%2B2022-05-24%2Bat%2B22.54.50.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/designingsustainableservices daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Designing Sustainable services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Designing Sustainable services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/32d38c82-07a7-482b-8216-d8b5bb257cff/1Artboard+14_1.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/627e3e85-088f-4db1-af9f-95cd3fe16aba/lucystewart.jpeg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/making-the-case-for-service-design daily 0.75 2025-07-24 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Making the Case for Service Design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Making the Case for Service Design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/182b96de-2e7e-480d-a397-63a509bff25f/1Artboard+1_3.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/260621e6-27e2-4b25-9e04-2586422b04f8/Screenshot%2B2022-05-24%2Bat%2B22.54.50.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/agile-service-design daily 0.75 2025-12-18 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1618511387030-5LI1E5QMVTQ2RY9S00A4/20140228_Trade+151_0046+1.jpg Agile Service Design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be1ca2c1-42cc-4d31-ae32-ef954673ec0c/howitworks_image2A.png Agile Service Design https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8780e657-284c-40f7-91b7-efed1e190acf/1Artboard+1_4.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8644bcb6-c898-435c-9d1d-b4b4adc7ed97/IMG_0026.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/51c5903b-bad3-48db-a394-41c852307c67/sogs_website_whatyouget.png https://good.services/school daily 1.0 2025-12-18 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7de2d9a0-5b73-4a0a-915e-77ceb30b5daf/good_services_logo_wall_2022_yellow-35.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/99f97415-9182-4ef9-8f95-277445be10f0/Screenshot+2025-07-24+at+19.43.54.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/fc3ace64-1938-42a9-9f1f-259c718e5adf/Artboard+2.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8a16dba0-764b-48e1-a446-4e8865221d34/listenonspotify.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/051dd578-cb09-4628-9672-1980c2db83b4/listenonapple.png https://good.services/courses daily 0.75 2025-07-25 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/9524a6a3-a0d7-4101-8cd7-890ff65908b9/tSGS+falling+stacks+-+red.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/cc40c29f-55ca-4e4d-a8fa-564b3aa79840/patterns3.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/546d3fa9-fa4b-487b-b6e8-4e05210d4606/patterns2.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/2b08d634-e583-471a-9b1d-8b64cc7b8e5e/tSGS+running+track+-+red.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/ac602280-aec1-4562-a62b-bda3f83be11e/tSGS+falling+stacks+-+red.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/5e527cc8-33ef-4c00-bafd-bec827865f6c/tSGS+maze-+yellow.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/6c3bab9e-70bd-45ff-83e2-e1fa2b7f6f3c/tSGS+subdivision-+yellow.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/700d83e9-ce91-466d-a650-38b03640dfac/tSGS+rectangles+star-+yellow.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/128b4afa-6d73-42d5-b118-471b25bf431b/tSGS+punch+card-+blue.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/4c828dc0-f805-433a-9fb4-6cf5439ebdd2/tSGS+zig+zag-+blue.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7de2d9a0-5b73-4a0a-915e-77ceb30b5daf/good_services_logo_wall_2022_yellow-35.png https://good.services/about daily 0.75 2026-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1611681895998-UQ0CA34ZU12SJJ8SEAY7/EQa_3upWoAAnWsp.jpeg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/b4928b8d-2e3f-4c53-9f8d-2e1b536119c1/sogs_howitworks_mockup1.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/89b0593b-bdcb-40c8-89d0-89cc1e3d1a87/481264954_954620666864938_7616955283892431247_n.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7de2d9a0-5b73-4a0a-915e-77ceb30b5daf/good_services_logo_wall_2022_yellow-35.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/89c7d6d6-fbad-4527-ac56-f955ace59383/64c0f3499de34c0c5e3ff5a7_lou-downe-speaking.jpg About https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/be26673e-2882-4158-bb98-c2780cceef45/sarahaction_arena2.jpeg About https://good.services/work-with-us daily 0.75 2026-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e2100069-3602-4333-88c2-6acf6c46f45d/DSC00962.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/48aaabf1-73ac-4ac3-940d-9d696c5958eb/ATD+19.10.2023+web+res-175.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f1a40b1b-9491-4a94-87a7-ec63c664dba2/DSC00948.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7dde4d7b-4066-47f6-a303-d422f7cb3051/ATD+19.10.2023+web+res-72.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7de2d9a0-5b73-4a0a-915e-77ceb30b5daf/good_services_logo_wall_2022_yellow-35.png Work with us - Make it stand out Whatever it is, the way you tell your story online can make all the difference. https://good.services/coaching daily 0.75 2026-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c4513177-9ce8-4ce0-a72c-941a9d34eb3e/DSC00953.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/90478e8c-b787-4328-8579-8dee0590a36d/Cross-gov-Service-Design-Meetup-1-Workshop.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/b2aec78e-dcd2-4fe1-8183-e896d1060713/Training-Intro-to-SD-1.jpg https://good.services/badservicesbook daily 0.75 2026-03-16 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e5e77dbd-ac2a-4f72-94f2-9ce6568491f6/251215+Bad+Services+layouts+WIP1_Page_117.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/391bddba-b397-465a-8e8d-f2c07d00d5e5/251215+Bad+Services+layouts+WIP1_Page_080.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/bfaa4e06-f6af-4f8d-ad9e-92db4a5123b3/251215+Bad+Services+layouts+WIP1_Page_022.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f5ffcb75-ee96-4ae6-885b-e24d50f5ac79/251215+Bad+Services+layouts+WIP1_Page_122.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/4a8ccdab-2842-43a9-a0b5-f21b4d452923/251215+Bad+Services+layouts+WIP1_Page_106.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/c73f1e01-fa20-4832-9adf-21c4d5f95949/251215+Bad+Services+layouts+WIP1_Page_139.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e57a33c9-1dc2-4ae1-9883-1ebe31fef568/251215+Bad+Services+layouts+WIP1_Page_020.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/09f9dca8-bf69-4e20-877a-3b1cf20e795d/251215+Bad+Services+layouts+WIP1_Page_137.jpg Bad Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/4b02dc96-1bc8-434e-97a0-cdca9a2127e7/Bad_Services-1-1049v2+TRANS_quick.png https://good.services/capability-building daily 0.75 2026-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/e2100069-3602-4333-88c2-6acf6c46f45d/DSC00962.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/dadf4350-c5c9-4aa4-a2e8-ded5f42e18ae/international-design-in-government-conference_29653509518_o.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1253556e-c1fa-4a2f-a0a1-410a4f905d05/IMG_0563-Vyleps%CC%8Cene%CC%81-NR.jpg https://good.services/private-training daily 0.75 2026-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/62795981-6ee7-456a-8ec5-636d5b421918/Cross-gov-Service-Design-Meetup-9-Discussions.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/b4928b8d-2e3f-4c53-9f8d-2e1b536119c1/sogs_howitworks_mockup1.jpg https://good.services/talks daily 0.75 2026-03-15 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/99b635f9-c94d-47c2-bae4-1826f3b8b24f/sarahaction_arena3.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/6cad1358-ec38-4296-878c-88935b497b9e/_BD2019+by+Majo+Peiger553+FULL+res.jpg https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3f75c41f-323d-45b2-a3f7-35ee3fa92720/2025+11+28_art+tech+conference_photo_Maja+Bodnarova_web-51.jpg https://good.services/goodservicesbook daily 0.75 2026-03-16 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/96b1cca1-5262-4e6d-9d15-13086980b196/191118+Good+Services+Final_Page_009.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/bd5703ec-2ce0-490c-b057-0aa76ece9d2c/191118+Good+Services+Final_Page_013.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8145afa6-5ae3-439d-9227-c3c1402c3363/191118+Good+Services+Final_Page_025.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/7d7e92bc-96f8-4779-a31e-23273ac53b1a/191118+Good+Services+Final_Page_017.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/399e15fc-33ed-462f-9fe0-ca6cefc77936/191118+Good+Services+Final_Page_021.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/802295af-db2c-47f7-be98-a4730f126587/191118+Good+Services+Final_Page_023.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/338d02b4-3dcd-42af-88e0-18fa6d9b823c/191118+Good+Services+Final_Page_079.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f9f83ef2-45e1-46c0-a3de-bb360d8d26d8/191118+Good+Services+Final_Page_024.jpg Good Services https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/f858b3f8-a35b-4a8e-b65c-b9c7fb07810f/Good_Services-1049-trans.png https://good.services/books daily 0.75 2026-03-16 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/59eb2fde-5501-4977-91aa-08565bc97296/Good_Services-0977-trans_2.png https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/91aca846-b951-42c4-8d06-0a25c4dad716/Bad_Services-0977-trans.png https://good.services/shop daily 0.75 2024-01-15 https://good.services/shop/bundles monthly 0.5 2020-12-07 https://good.services/shop/gift-cards monthly 0.5 2020-12-07 https://good.services/shop/posters monthly 0.5 2020-10-09 https://good.services/shop/stickers monthly 0.5 2020-10-09 https://good.services/shop/p/gift-card monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1607353742626-KFLWGV5DKL61FJJ8PRZV/Good_services_gift_voucher-05.png Shop - Gift Card https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1607353756086-V28OV1NBLJINSXGYI2ZX/Good_services_Gift_voucher_new-03.png Shop - Gift Card https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1607353769058-66W7H5TEO1TJTWI17W5K/Good_services_Gift_voucher_new-02.png Shop - Gift Card https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1607353954149-QQMCU86RWSA9EQQIGF9A/Good_services_gift_voucher-02.png Shop - Gift Card https://good.services/shop/p/good-services-are-verbs-a2-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472658407-4KSEOWEX9YXMQ9J0KQ2R/GS_POSTERS_LRG_04.2.jpg Shop - Good Services are Verbs A2 poster https://good.services/shop/p/wliovir13xwow8psl3lyrvscs44yhi-ANve5-4hrb6 monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586176554071-6OIU3P09KXLWV7YNBISC/GS_ALL_MERCH_2.jpg Shop - Large studio pack - Lou Downe Good Services poster sticker set https://good.services/shop/p/wliovir13xwow8psl3lyrvscs44yhi-ANve5 monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587402218859-J7ET2NA3VUJLMK2K5C3A/GS_ALL_MERCH_2.jpg Shop - Medium studio pack - Lou Downe Good Services poster sticker set https://good.services/shop/p/3hgo9hveh2l6od1s2l8egze9r8ddfy monthly 0.5 2023-03-23 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586283841532-IPXPXF22UT4XS2G80HOJ/GS_POSTERS_ALL_01.jpg Shop - All the posters - Lou Downe Good Services poster A2 set https://good.services/shop/p/5-sticker-bundle monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586285263604-DNYW2UK7JXMKSPDNB7MW/GS_STICKERS_12+crop.jpg Shop - 5 Sticker bundle - Lou Downe Good Services sticker set https://good.services/shop/p/a2-poster-set monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586174062853-V9WA7T9QVROLTY8HONY2/GS_POSTERS_LRG_05.jpg Shop - A2 poster set - Lou Downe Good Services poster A2 set https://good.services/shop/p/a3-poster-set monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586173909772-E55NVWMMBIGK7NFHEC57/GS_POSTERS_SML_05.jpg Shop - A3 poster set - Lou Downe Good Services poster A3 set https://good.services/shop/p/n7pf9a5f2yozkn2e2pfqo5dutegib4 monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586115842384-0OFGQB7FIZNE69UWCJCV/GS_STICKERS_11.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586115971544-J8GUICVODAWRVG8H2PGI/GS_STICKERS_02.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586116177621-P3DUON51WKQYBX83SCXK/GS_STICKERS_04.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586116538115-5NJUOC8SCRJ37W5CMCAT/GS_STICKERS_06.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586119222178-0PM20QW0T0I38V7WR2UE/GS_STICKERS_07.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586119510004-A6XZ13J6OSOBGPA7JHZ7/GS_STICKERS_01.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586168048178-3KTO93SKB6QG6XVFOZNI/GS_STICKERS_11.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586169129174-PVI6Q5WXUUPKYBYYZM8G/GS_STICKERS_01.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586169569740-1TSJODIR5LVY8GD3RDD5/GS_STICKERS_08.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586170273366-35HHLEM81OQEMBUC069C/GS_STICKERS_10.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586170862475-4U1F8S2JVF8B2HLX601U/GS_STICKERS_09.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586171760723-RE32XSN9N4CBHUMWM1NC/GS_STICKERS_03.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586172118628-8GH255YA9BS8WV59T86C/GS_STICKERS_05.jpg Shop - Individual sticker - Lou Downe Good Services sticker https://good.services/shop/p/11-sticker-bundle monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1586285168873-KCW51D6VJTO0APPNQSGN/GS_STICKERS_12+crop.jpg Shop - Complete sticker bundle - Lou Downe Good Services sticker set https://good.services/shop/p/weakest-link-a3-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472793671-QCBTJZ9B4AVEEJZ5ISLI/GS_POSTERS_SML_02.2.jpg Shop - Weakest link A3 poster https://good.services/shop/p/inclusion-is-a-necessity-a3-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472763162-VPUNXWKXR91IMWLLOJ5F/GS_POSTERS_SML_01.2.jpg Shop - Inclusion is a necessity A3 poster https://good.services/shop/p/a-good-service-is-good-for monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472817460-2DSVWQPJ7I75R28GMYRX/GS_POSTERS_SML_04.2.jpg Shop - A good Service is good for...A3 poster https://good.services/shop/p/what-gets-measureda3-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472738397-8PMZG9WQ0IUY1TSFWVW6/GS_POSTERS_SML_03.2.jpg Shop - What gets measured A3 poster https://good.services/shop/p/a-service-is-something-that-a2-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472716990-YSU8MB6M7NL81E0ZDHJT/GS_POSTERS_LRG_03.3.jpg Shop - A service is something that... A2 poster https://good.services/shop/p/good-services-are-designed-a2-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472693361-1IYGTGJ9ZLZJPFIZC40A/GS_POSTERS_LRG_02.2.jpg Shop - Good services are designed A2 poster https://good.services/shop/p/15-principles-of-service-design-a2-poster monthly 0.5 2024-12-09 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/1587472634825-XEOGM6VZ6ZNTAYKOHPMP/GS_POSTERS_LRG_01.2.jpg Shop - 15 principles of service design A2 poster https://good.services/courses-store daily 0.75 2025-09-30 https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225337376-36JM1AX4C0NIC32WNXXU/Rectangle+26.jpg Courses store https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225123989-3AGGEWNOKB8XK6YRH6A9/Rectangle+25.jpg Courses store https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225350677-B3YBA0I530Q8W9125BX3/Rectangle+27.jpg Courses store https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/1615225322403-8M32U1NK41JYCCJQCWP7/Rectangle+25.jpg Courses store https://images.squarespace-cdn.com/content/v1/5ec321c2af33de48734cc929/e8c2c26f-8015-46ab-add6-d591c1d1ca91/19_DOMAINS_WELLNESS_HORIZ-VERT_0723%2B%282%29%2B1.png https://good.services/courses-store/agile-service-design monthly 0.5 2025-12-18 https://good.services/courses-store/designing-good-services monthly 0.5 2025-12-16 https://good.services/courses-store/designing-sustainable-services monthly 0.5 2025-07-15 https://good.services/courses-store/making-the-case-for-service-design monthly 0.5 2025-12-16 https://good.services/courses-store/service-design-leadership monthly 0.5 2025-12-16 https://good.services/courses-store/stakeholder-leadership monthly 0.5 2025-12-16 https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-shayz-dpwzb-wrwdn-2rhxs monthly 0.5 2026-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/63effb31-bd2f-4f27-a4c1-0d2e5f7c6e89/1Artboard+19_9.png Courses store - Service Design Leadership - Mar 24 & 31st 2026 (GMT) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-gtbyz-8fm52-cakb7-bd6cp-bckkk monthly 0.5 2026-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/804a84fa-1acc-4aee-b6cc-adcb1027da36/1Artboard+19_4+%281%29.png Courses store - Designing Good Services - June 23 2026 (BST) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-gtbyz-8fm52-cakb7-bd6cp-bckkk-d427k monthly 0.5 2026-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/804a84fa-1acc-4aee-b6cc-adcb1027da36/1Artboard+19_4+%281%29.png Courses store - Designing Good Services - Oct 20 2026 (BST) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-zbmzl-mwdyb-ydycl-97x6k-wm3rn monthly 0.5 2026-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3def018b-32b8-4a90-bbfa-d6295eb5a727/1Artboard+19_6.png Courses store - Stakeholder Leadership - Oct 22 2026 (BST) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-zbmzl-mwdyb-ydycl-97x6k-wm3rn-nmeyz monthly 0.5 2026-03-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/3def018b-32b8-4a90-bbfa-d6295eb5a727/1Artboard+19_6.png Courses store - Stakeholder Leadership - June 25 2026 (BST) (Copy) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-shayz-4wx4x-z7p2n-k9gxt-5jl2n monthly 0.5 2026-03-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8ac5eb22-f92d-4743-93d3-d394656f430c/1Artboard+19_5.png Courses store - Making the Case for Service Design - June 30 2026 (BST) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-shayz-4wx4x-z7p2n-k9gxt-b767h monthly 0.5 2026-03-04 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/8ac5eb22-f92d-4743-93d3-d394656f430c/1Artboard+19_5.png Courses store - Making the Case for Service Design - 27 Oct 2026 (GMT) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-shayz-dpwzb-wrwdn-2rhxs-mmw36 monthly 0.5 2026-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/63effb31-bd2f-4f27-a4c1-0d2e5f7c6e89/1Artboard+19_9.png Courses store - Service Design Leadership - July 2 & 9 2026 (BST) https://good.services/courses-store/p/may-designing-good-services-w98xp-3ke3l-hblk8-shayz-dpwzb-wrwdn-2rhxs-s5fzw monthly 0.5 2026-02-11 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/63effb31-bd2f-4f27-a4c1-0d2e5f7c6e89/1Artboard+19_9.png Courses store - Service Design Leadership - Oct 29 & Nov 5 2026 (GMT) https://good.services/courses-store/p/agile-service-design-feb-26-x833f monthly 0.5 2026-03-25 https://images.squarespace-cdn.com/content/v1/5df62765b3ea9f612f9ed6e9/b930895b-a51f-4e6c-93b1-96b8e2563fcf/1Artboard+19_8.png Courses store - Agile Service Design - Oct 8, 15, 22 2026 (BST) https://good.services/bc-courses-store daily 0.75 2024-12-13 https://good.services/bc-courses-store/day-1 monthly 0.5 2025-01-08 https://good.services/bc-courses-store/day-2 monthly 0.5 2025-01-08